Airlines rarely offer any form of refund to passengers wishing to cancel before flying.
That said, on certain occasions refunds are arranged and if you cancel your flight the airline can take 7-10 days to issue the refund. We will then refund the card you used to make the booking, we would recommend allowing up to 14 working days in total.
Very occasionally, if the airlines have a backlog of refunds to process, they may take up to 28 days.
If you contacted the airline directly to cancel your booking then you will need to let us know as they don't always inform us. Please send us an e-mail to email@example.com and we can process the refund for you when it arrives.