How do I make an insurance claim?

If you need to make a claim on your travel insurance purchased through us then you need to either call 0203 824 0712, or you can get a claim form from and post it to:

Travel Claims Facilities

1 Tower View

Kings Hill

West Malling

ME19 4UY

Your policy number will be listed on your original confirmation email from us and the Master Policy Number is RTYCT40002.

You will need to inform the claims handler that your insurance was purchased through Directline Flights and Citybond Suretravel.

For help with anything, you are welcome to contact us.

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