If you require wheelchair assistance, you can arrange this by logging into to 'Manage my Booking' on the Thomas Cook website. Click here, enter your booking reference (which is in the email confirmation we sent to you when you booked), date of departure and your surname in order to log in to your booking.
For all other assistance, you will need to submit an online form on the Thomas Cook website. Please click here to go to the web page containing the form. You will need your travel information including your booking reference (which is in the email confirmation we sent to you when you booked).
All assistance must be arranged at least 48 hours prior to scheduled departure.
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